Shipping and returns

Shipping

Shipping is free on every order, anywhere in Canada. There is no minimum and no threshold to reach. The price you see is the price you pay, plus applicable tax.

Orders ship from Kensington, Prince Edward Island, where the sheets are made. Stock sizes usually leave within one to two business days. A custom-cut size adds about one more day, because we cut it after you order it.

Delivery times vary with distance. Atlantic Canada is quick; the West Coast takes longer. We will send you tracking as soon as the parcel is on its way.

Where we ship

Canada only, for now. We are not shipping to the United States or internationally yet. If you are outside Canada and want one, write to us — knowing there is demand is how we decide what to do next.

Returns

If a stock-size sheet is not what you expected, email us within 30 days of delivery and we will set up the return. It does not need to be unused — if you tried it and did not like it, that is exactly the situation a return policy is for.

We do not resell returned sheets, so the condition it comes back in is not the test. What we do need is the sheet itself: the refund is issued once it reaches us, and return postage is yours to cover. If you ordered a five- or ten-pack and want to keep part of it, say so and we will refund the rest. Now and then we will decide the postage is not worth it and tell you to keep the sheet — that is a judgement we make case by case, so write to us and we will tell you which it is.

To start a return, email us with your order number. Please wait to hear from us before you send anything — an unannounced parcel is one we usually cannot trace to an order.

Custom-cut sizes

Custom sizes are made to your dimensions after you order, so we cannot resell them. They are not returnable unless they arrive damaged, or unless we cut them to the wrong size — in which case we will replace them and the mistake is ours.

If you are unsure about a size, order a stock size first. They are the same price.

Damaged or wrong items

If your order arrives damaged, or is not what you ordered, tell us within 14 days and we will replace it or refund it in full, including any return shipping. We can only approve a replacement or refund after we have agreed the next step with you, so email us before you do anything else — including before you pay to ship anything back.

How to reach us

Email is the fastest way. We answer within one business day.