Refund policy

CleanCut Safety Inc. is a Prince Edward Island corporation, and this policy applies to orders placed on cleancutsafety.com and delivered in Canada.

30-day returns on stock sizes

If a stock-size sheet is not what you expected, email us within 30 days of delivery and we will set up the return. It does not need to be unused. If you tried it and did not get on with it, that is precisely what this policy is for.

We do not resell returned sheets, so the condition it comes back in is not the test — we are not inspecting it for wear. What we do need is the sheet itself. The refund is issued once it reaches us, and return postage is yours to cover. If you ordered a five- or ten-pack and want to keep part of it, say so and we will refund the rest.

Now and then we will look at a return, decide the postage is not worth it, and tell you to keep the sheet instead. That is a judgement we make case by case when you write to us. Please do not plan on it — write to us and we will tell you which it is.

Email first. Please do not send anything back before you have heard from us — an unannounced parcel is one we usually cannot trace to an order, and we cannot refund a return we cannot identify.

Custom-cut sizes

Custom sizes are cut to your dimensions after you order and cannot be resold, so they are not returnable for change of mind. They remain fully returnable if they arrive damaged, or if we cut them to the wrong dimensions — in that case the error is ours and we will replace or refund without argument.

If you are unsure about sizing, order a stock size first. Every size costs the same.

Damaged, defective or incorrect orders

Tell us within 14 days of delivery and we will replace the item or refund it in full, including any return shipping. We can only approve a replacement or refund after we have agreed the next step with you, so email us before you do anything else — including before you pay to ship anything back. A return sent without that agreement cannot be processed.

Nothing in this policy limits your rights under applicable Canadian consumer protection legislation, including any statutory warranty of acceptable quality.

How to start a return

Email us with your order number and what went wrong. We will reply within one business day with instructions. Please do not send anything back before you have heard from us — we may not be able to trace an unannounced parcel.

Refunds

Once the return reaches us, we will refund the original payment method. Card refunds typically take five to ten business days to appear, depending on your bank. Original shipping was free, so there is nothing to deduct.

Exchanges

A replacement is what we send when the order was wrong — damaged, miscut, or not what you ordered. It is free, and we usually do not need the original back.

An exchange is when the order was correct and you want a different size or pack. There is no charge difference to work out, because every size costs the same, so the fastest route is to return the original for a refund and place a new order. Tell us you are doing that and we will move the new one to the front of the queue.

Our address

CleanCut Safety Inc.
5 Gerald McCarville Dr, Unit 1
PO Box 218
Kensington, PE  C0B 1M0
Canada